WARRANTY POLICY
WARRANTY POLICY
Effective Date: April 2023
This Warranty Policy applies to products purchased directly from Leccy & Genesis or through authorized sales channels, subject to the terms and conditions set out below.
1. Standard Warranty
Most Leccy & Genesis products are covered by a Three (3) Year Limited Warranty, unless a different warranty period is specifically stated for a particular product.
Leccy & Genesis warrants to the original purchaser that the product will be free from defects in design, materials, assembly, and workmanship during the applicable warranty period, subject to the terms, conditions, and exclusions contained in this policy.
Defective products that are covered under this warranty may be repaired or replaced, at the sole discretion of Leccy & Genesis.
Warranty coverage is applicable only to the original purchaser and is not transferable unless expressly approved by Leccy & Genesis in writing.
Products Purchased Before April 2023
All products purchased before April 2023 through any e-commerce website are covered by a One (1) Year Warranty, regardless of the current standard warranty period applicable to the product.
2. Warranty Claim and Replacement
If a product is found to have a manufacturing or workmanship defect during the applicable warranty period, Leccy & Genesis may, at its discretion:
· Repair the defective product;
· Replace the defective product with the same or an equivalent product; or
· Where the original product has been discontinued or is otherwise unavailable, provide an alternative solution at the discretion of Leccy & Genesis.
The final determination regarding whether a product qualifies for warranty service shall be made by Leccy & Genesis after inspection, testing, or technical evaluation.
Leccy & Genesis reserves the right to determine whether the reported issue is a genuine manufacturing defect or has resulted from installation, misuse, external factors, or any other condition excluded under this policy.
3. Installation Requirements – Mandatory
Certain Leccy & Genesis products, including but not limited to smart door locks, curtain tracks, motorized products, and other products requiring electrical, mechanical, or structural installation, require proper installation and technical assistance.
Installation Arranged by Leccy & Genesis
Where installation is arranged or coordinated by Leccy & Genesis, the installation must be carried out by the technician or installation partner authorized or approved by Leccy & Genesis.
Installation Arranged by Customer
If the customer chooses to arrange installation independently through a local technician, carpenter, electrician, contractor, or any other third party, the customer must inform Leccy & Genesis before commencing installation.
Where technical assistance is required, Leccy & Genesis may provide remote technical assistance through a video call or other communication method.
The customer or their appointed technician must ensure that a Leccy & Genesis technical representative is available or has been informed in advance and must follow the installation instructions and technical guidance provided by Leccy & Genesis.
Failure to Follow Installation Procedure
If a customer or any third-party technician:
· Installs a product without informing Leccy & Genesis where technical assistance is required;
· Fails to make the product available for technical guidance when requested;
· Deviates from the installation instructions provided by Leccy & Genesis;
· Improperly installs, wires, configures, mounts, calibrates, or commissions the product; or
· Modifies the product or installation in a manner not approved by Leccy & Genesis;
the warranty for the affected product may be considered void and Leccy & Genesis may refuse warranty repair, replacement, or service.
This condition is particularly applicable to products where incorrect installation can cause damage to the product, property, electrical systems, or connected devices.
Customers are strongly advised to coordinate with the Leccy & Genesis technical team before installation of any product where technical assistance may be required.
4. Self-Installation
Customers may install products themselves only where the product is specifically suitable for customer/self-installation.
For products that require professional installation or technical assistance, self-installation without prior coordination with Leccy & Genesis is not covered under warranty.
Any damage, malfunction, performance issue, or failure resulting directly or indirectly from self-installation or installation by an unauthorized third party may result in the warranty being declared void.
Where Leccy & Genesis provides installation instructions, manuals, diagrams, videos, or remote technical assistance, the customer is responsible for ensuring that the instructions are followed correctly.
5. Defective Items / Initial Replacement Period
For products covered by an applicable warranty, defects reported within seven (7) days of delivery may be eligible for replacement, subject to verification and inspection by Leccy & Genesis.
The seven-day replacement period does not automatically mean that every reported issue qualifies for replacement. The product may be inspected or technically evaluated to determine whether the issue is due to a manufacturing defect or an excluded condition.
Physical damage, improper installation, misuse, incorrect wiring, tampering, modification, or other customer/third-party caused damage is not considered a manufacturing defect.
After the initial seven-day period, eligible manufacturing defects will be handled under the applicable warranty terms.
6. What Is Not Covered Under Warranty
This warranty does not cover products or failures resulting from:
· Improper, incorrect, or unauthorized installation;
· Self-installation where prior technical coordination with Leccy & Genesis was required but not undertaken;
· Installation by an unauthorized or unqualified technician;
· Failure to follow installation instructions or technical guidance provided by Leccy & Genesis;
· Incorrect electrical wiring, voltage, polarity, earthing, or electrical connections;
· Product alteration, modification, dismantling, or tampering;
· Unauthorized repairs or attempted repairs;
· Physical damage, breakage, cracks, dents, scratches, or damage caused after delivery;
· Water, moisture, humidity, corrosion, rust, or liquid damage where the product is not specifically designed for such conditions;
· Damage caused by power surges, voltage fluctuations, brownouts, sags, electrical faults, or unstable power supply;
· Damage caused by lightning, fire, flood, earthquake, storm, or other acts of God;
· Theft, vandalism, accident, negligence, or intentional damage;
· Abuse, misuse, or use contrary to the product’s intended purpose;
· Normal wear and tear or cosmetic deterioration;
· Damage caused by external equipment, accessories, third-party products, or components not supplied or approved by Leccy & Genesis;
· Unauthorized software, firmware, programming, configuration, or device modification;
· Problems caused by Wi-Fi, internet connectivity, routers, broadband services, mobile networks, third-party cloud services, or other external infrastructure;
· Compatibility issues with third-party devices, platforms, applications, or systems not officially supported by Leccy & Genesis;
· Commercial or industrial use where the product was intended for residential use, unless specifically approved by Leccy & Genesis;
· Products that have been resold, transferred, or purchased from unauthorized sources; and
· Any other condition determined by Leccy & Genesis to be outside normal product use or attributable to factors other than a manufacturing defect.
7. Resold and Used Products
The warranty does not cover used, second-hand, or resold products purchased outside authorized Leccy & Genesis sales channels, unless specifically approved by Leccy & Genesis in writing.
The warranty is intended for the original purchaser and cannot be transferred through private resale or unauthorized third-party sales.
8. Proof of Purchase
A valid proof of purchase may be required to process a warranty claim.
Acceptable proof of purchase may include an original invoice, bill, order confirmation, or other purchase documentation accepted by Leccy & Genesis.
Leccy & Genesis reserves the right to reject or defer warranty claims where the purchase cannot be verified.
The applicable warranty period will be determined based on the original purchase/delivery records maintained or accepted by Leccy & Genesis.
9. Warranty Inspection
No warranty claim will be considered final until the product has been inspected or technically evaluated by Leccy & Genesis or an authorized representative.
The customer may be required to:
· Provide photographs or videos of the product and installation;
· Provide a description of the issue;
· Provide installation details;
· Participate in remote troubleshooting;
· Make the product available for inspection; or
· Return the product to Leccy & Genesis or an authorized service location when requested.
Leccy & Genesis reserves the right to determine the cause of failure based on physical inspection, testing, photographs, videos, installation conditions, technical data, and other relevant information.
10. Shipping, Transportation and Service Charges
Unless specifically agreed otherwise in writing, the customer may be responsible for applicable shipping, transportation, dismantling, reinstallation, site visit, or other service-related charges associated with a warranty claim.
Warranty coverage applies to the defective product itself and does not automatically include costs associated with removing, transporting, reinstalling, or commissioning the product.
Where a product is determined not to have a warranty-covered defect, any applicable inspection, transportation, repair, replacement, or service charges may be payable by the customer.
11. Outstanding Payment Requirement
Warranty services, including repair, replacement, inspection, or technical support related to a warranty claim, are available only for products associated with accounts having no outstanding payment dues.
If any payment related to the purchase of the product remains unpaid, pending, or overdue, Leccy & Genesis reserves the right to withhold warranty services until all outstanding dues have been cleared in full.
Customers with pending dues may contact the Leccy & Genesis Customer Support Team to settle the outstanding amount.
Once the payment has been successfully received and verified, the warranty claim may be processed in accordance with the applicable warranty terms and conditions.
12. Discontinued Products
Leccy & Genesis reserves the right to discontinue, modify, or replace any product without prior notice.
If a product covered under warranty has been discontinued and cannot reasonably be repaired or replaced with the same model, Leccy & Genesis may, at its discretion, provide:
· An equivalent or comparable replacement product; or
· Another appropriate warranty resolution determined by Leccy & Genesis.
Any replacement will be subject to product availability.
13. Smart Products, Software and Connectivity
Certain Leccy & Genesis products depend on Wi-Fi, internet connectivity, mobile applications, third-party platforms, cloud services, voice assistants, routers, or other external systems.
Warranty coverage applies to defects in the Leccy & Genesis hardware itself.
Interruption, degradation, incompatibility, or failure of third-party networks, internet services, routers, mobile applications, cloud platforms, voice assistants, or other external services does not by itself constitute a hardware warranty defect.
Leccy & Genesis may provide reasonable technical assistance to troubleshoot such issues; however, resolution of third-party service or connectivity issues may be outside the control of Leccy & Genesis.
14. No Warranty for Unauthorized Modification
Any modification, alteration, repair, programming, rewiring, dismantling, or other intervention performed without authorization from Leccy & Genesis may immediately invalidate the warranty for the affected product.
This includes modifications made by customers, electricians, carpenters, contractors, technicians, installers, or other third parties.
15. Limitation of Warranty
This warranty covers eligible defects in the Leccy & Genesis product during the applicable warranty period.
To the maximum extent permitted by applicable law, Leccy & Genesis shall not be responsible for indirect, incidental, consequential, or secondary losses arising from product failure, including loss of use, inconvenience, damage to other property, loss of business, or other consequential losses.
Nothing in this Warranty Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
16. Warranty Claim Process
To initiate a warranty claim, the customer should contact the Leccy & Genesis Customer Solution Center or their assigned Leccy & Genesis representative.
Customers may be required to provide:
1. Invoice or proof of purchase;
2. Product/model details;
3. Serial number, where applicable;
4. Photographs and/or videos of the product;
5. Photographs/videos of the installation, where relevant;
6. A description of the issue; and
7. Any other information reasonably required by the technical team.
The Leccy & Genesis technical team may first attempt remote troubleshooting. If the issue cannot be resolved remotely, the product may be requested for inspection or further evaluation.
Once the cause of the issue has been determined, Leccy & Genesis will communicate the applicable warranty resolution.
17. Final Warranty Determination
Leccy & Genesis reserves the right to make the final determination as to whether a product or reported failure qualifies for warranty coverage, based on inspection, technical evaluation, installation conditions, product history, and the terms of this Warranty Policy.
A warranty claim may be rejected where the failure is determined to have resulted from an excluded condition described in this policy.
Submission of a warranty claim does not constitute acceptance of the claim or confirmation that the product is covered under warranty.
18. Policy Updates
Leccy & Genesis reserves the right to amend, modify, or update this Warranty Policy from time to time.
The warranty terms applicable to a product will generally be determined based on the warranty policy and terms applicable at the time of purchase, subject to applicable law.
For any clarification regarding warranty coverage, customers are advised to contact Leccy & Genesis before installation, modification, repair, or troubleshooting that could affect the product.
For warranty assistance, please contact the Leccy & Genesis Customer Solution Center or your assigned account manager.